2 months without any service and Telkom does NOTHING

On the 9th of Desember 2017 my landline and ADSL went dead.. we ohoned on the 10th of December and they said they'll attend to the issue... when i got back from holiday on the 12th of January 2018 the problem was still not fixed. Apparently they sent out a recognition who came and said the signal gets lost at the gate... but the peoblem is undsrground.. this was on the 11th of December 2017... I have phoned numerous times they have now escalated the issue on the 29 Jan 2018 ref no of ********** . Il fet accounts that i have to pay but i fet no service from Telkom... i am now at the point of canceling the account they just keep on making excuses and dont deliver!