2 months with no service.

Here is the short and sweet version of my story: I took an upgrade -2 months ago. Since then I have never received the service that was owed to me.<br> Firstly, I wanted to keep my old number. They said it can be done without a problem. I got a temporary number with my benefits. I received a new number - still not the one I wanted. After 1 month, I was fed up. I went in and demanded answers. I was given my original number - temporarily on PREPAID. 3 weeks had passed and I was still on prepaid, with no benefits