1 reviews | Active since Jan 2014
2 MONTHS WAITING ON REPAIRS,DISGUSTED POOR SERVICE
In January i called Telkom technical depart. informed them of my TELKOM ADSDL internet being off line and there is yet again a problem. This WAS NOT not the first as there is many which is evident on their records to my account.To think i left Mweb FOR THIS.In February 2016 i called again to follow up why this fault repair is taking so long. As ALWAYS they said following,\ your line is not syncing with our network,switch off you modem/rooter bla bla bla. this happened for 2 months straight. They did a port swap but still nothing.They then send technicians but its a line repair.In the beginning of February 2016 i called again and i explained my situation spoke to Austin ( Team Leader). My r50 airtime was up as i waited on him however this guy said politely he will call back, good service i taught but wait he never calls me back.On FRIDAY THE 26th of February 2016 i spoke to a 2IC female Team Leader Tabezela who tried her utmost to assist to no avail. She and Ravin cons. spoke to TBI still awaiting their return calls to as they said they would. Now i'm told they waiting on parts as its a BULK FAULT, .2 months WAITING ON PARTS -POOR SERVICE DELIVEY TOTTALY DISGUSTED 10 years a client"
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
