2 months w/out service - 45CRZ230615/***

It is so peaceful to know that I have a line to call which cannot be moved or shouldn't be off , yet now I'm having sleepless nights. I'm writing to express my dissatisfaction with the service levels, praying that I'll receive assistance. Initially (for years) we had a a post paid line which we made sure was paid promptly. Thereafter, we converted to a prepaid and still made sure that the subscription was paid. Unfortunately due to cable theft we now cannot utilize our line and Telkom refuses to replace the cables as it is now classified as a high risk area, due to this not being the first time the cables are ******. We keep receiving a sms saying they'll come up with a solution but it never surfaces. I have tried calling the call centre to find out what the way forward would be but they just as in the dark as the client and keep repeating the same story. I then decided to speak to the sales team to hear if there are any alternatives which didn't prove to be fruitful. My plea now is that Telkom can provide us with a hassle free way forward, which is not on our expense as we currently still have a paid subscription!