2 Months trying to get a line upgrade

I have spent hours on the line with 3 different call center agents, three reference numbers, and still no upgrade. I have received sms messages to confirm upgrade, but hen when I call to query why still slow, I get told upgrade has not been done, AND they have no record of me requesting an upgrade. This is exactly the problem when a monopoly is allowed, no competition, no interest in service, exacerbated by the general government institution culture of not giving a sh*t. Well the final outcome is that I will now have to find me another service provider. Well done Telkom, you win the prize as the most useless company on the planet!