2 months to move my line

<p> </p> <p>I have been waiting more than 2 months for my landline and ADSL line to be moved from my previous address to my new address.</p> <p>The first request was made on 26 April 2017 with reference number ********** 38A. This was however cancelled by someone (not on our side but on your side) on 4 May 2017 and I was not informed until I called to follow up in middle May. Apparently the call Centre agent made a mistake and the order was cancelled.</p> <p>We then resubmitted an order and a technician showed up about a week later and told us our trees needed to be trimmed first and we needed to sign a permission letter for this which he only brought back the next day. We were told someone would come and do it soon, but again heard nothing. Upon following up from our side again, we were told that we had to get someone to trim the trees, despite being told otherwise before.</p> <p>They then committed to sending someone to trim the trees, but failed to give any details or time and did not give feedback. About two weeks ago, on a Monday morning from a contractor to tell us he would be coming that afternoon. They showed up and cut the trees that day.</p> <p>Then we followed up from our side once again on the Friday of that week and was told that the contractor had to cut trees which I told them had been done. I was then told that a technician was allocated to install the line the following Monday (which was last week Monday). Again, no one came and we heard nothing. We followed up and were told that it was being escalated and someone would be there by Friday to install the line. This did not happen.</p> <p>Last Friday we called again and were informed that our case hadn't been updated since 8 June (before the trees were cut) and that no escalation had happened.</p> <p>It was again escalated on Friday by Nobuhle and we were given reference number 989740 with a promise that someone would contact us within 24 hours. This has not happened.</p> <p>I have tried calling your call Centre again today but no one is answering.</p> <p>In the meantime, I have been receiving invoices for months where my line is not active or even connected (my landline has been disconnected on your side already). I have lodged a query with your billing department which also seems to go nowhere.</p> <p>We have also been making these calls to the call Centre from our own cellphones which is taking more airtime and minutes and costing us money. Each call takes at least 20 minutes.</p> <p>Please tell me what I am to do now because I have been following up and waiting to no avail. I would like to have some feedback answers on this from your side and someone to come and install my line before the end of this week or I will be cancelling my service with you.</p>