2 Months to assist

Good day Telkom,<br> I want to thank you for making me so frustrated and making me boil to a point of incompetency, lack of service and willingness to assist a paying client. I have been on your case for the past 2 months just wanting to Upgrade, I understand that there was no stock but there has been stock delivered last week Monday, I have been speaking to Thembi Mabaso a TM mind you, who is just following up and that is it no proper feedback no urgency no assistance, In my 8 years of being a client services agent/ manager wow you guys list as THE WORST company to deal with! 2 months really? I have written on HP 3 times and still nothing send several emails to Thembi asking for help and all I get \ I have escalated the matter