2 Months Still No LTE

I ordered a home uncapped LTE service last year, and still it has not been delivered. I have reordered it now 4 times. This is not a simple process as the 10213 number is never answered. I have been on hold for in excess of 6 hours over the period. The online chat is the only way to communicate with anyone, but there is no direct communication with sales. Eventually there is a call back, and they reset up the order, but with the same result. Very frustrating