2 months of waiting and STILL no installation

Beginning of Feb we ordered an telephone line installation, we waited a reasonable amount of time and after not receiving communication we contacted Telkom after 2 weeks. We were informed that our order had been cancelled- I asked why and the sales assistant couldnt give me an answer. I let this slide and asked that the order be reinstated. Once again we waited, once again our date of service had been changed twice per sms, we phoned again. The sales assistant confirmed a new date with us- this day came and went and no one came to install our phone line. We complained again, took to social media and were informed out order has been escalated- this was a week ago and no further communication has been received. We still have no new date, no installation and no communication. Pathetic, dissapointing service, poor service delivery and broken promises. If this is how our relationship with Telkom starts, I shudder to think what it will look like in the future. Disgusted at the service we have received- Telkom clearly does not value customer service as they know they have the monopoly in telephone line services and there is no alternative service the public can use- appaling.