2 months now no service

Our telephone lines were broken by an Excavator 2 months ago. I reported the fault online. 1 Month later I received an sms to rate how the service was. I rep**** that I couldnt rate it coz there was no service. I drove to Telkom shop in Worcester to hear. The fault was cancelled on the system as fixed. I reported the fault again. Its now 1 month later again and nothing, nada, zilch!