2 months - no resolution

<p>Phone line is dead and wifi disconnected since 22 November 2016. I logged a call via the Telkom website and received an SMS on 28 November to advise that the problem is being attended to by the technical team. On 05 December I had to phone the call centre as no-one attended to the call and was advised that the call is with the technical team. When I called again on 14 December I was told that the technicians are still busy testing the line, but they are attending to it. On 19 December I called the call centre again, spoke to Athabile who advised that a technician is assigned, but that she will escalate to technician and manager (Escalation ***). She requested that, if no-one comes out I call again the next day quoting this ref, which I did when I phoned on 20 Dec, spoke to Akhonathi who advised that the technical repair division are attending to the call. I phoned again on 28 December and was advised that the technician is on his way. On 04 January called again, spoke to Abalwa who escalated again. A technician came out on this day, cut the wires shorter, pulled it over the window and put it together with sellotape. He told the lady who was at home that the phone is fixed and left. I arrived home to find this fresh mess with a phone that is still dead and wifi that is still disconnected. I phoned your call centre on 05 Jan, spoke to Sibu who dropped the call cause she was probably not in the mood for issues early in the morning. I phone again, spoke to Nceba who told me that the call is closed, but he will log a new call and he gave me a reference 104CRK050117. It is unacceptable to receive this kind of treatment and still be billed monthly for a service that is not being provided and non-existent support.</p>