2 months no line, no service

I have reported my Telkom line to be Faulty more than 2 months ago. Everytime I phone the Telkom help line, they say that they can't get hold of the technician and PROMISE to phone me back the next day. No one phones back and still no Telkom line. Everytime you wait almost an hour when phoning 10210. I just do not know where to go or what to do. I have absolutely no joy with Telkom.