2 months no istallation

In October 2015 I orderd a line from telkom. They made a booking for installation in November. When they came in November the first day they did not have the right equipment and said they would come the next day. The next day they phoned me saying they cant install the line I had to cut down a tree for them to access my telephone pole. The tree was cut down and they never came again. A few weeks later I phoned telkom asking them why has nobody came to install a line and they said the line was cancelled. Again I orderd a line in December only to get an intillation date for 11 January 2016 the date didnt suit me and the new date was for 9 February 2016. On the 9th they never came saying they were very busy. Later that week they came and said they cant access the pole they need permission from the neigbours so I went and asked the neighbours for permission. The istallation has not taken place and I phoned telkom and cancelled the line. This is the wort service I have ever experienced in my life. I dont know how telkom is surviving if this is the service you get from them