2 Months - No Feedback, No Sevice, *****ing Money

My Telkom line was reported down on 11/11/2017. It has still not been repaired, no one can give me an ETA and I keep having to follow-up for feedback. However, they continue to bill me for a service they cannot offer. I want to cancel and get a refund on my payments made during the period of no service. I do NOT want a generic response here.