2 MONTHS NO DELIVERY BUT YOU TOOK MY MONEY

I app**** for a Telkom wireless landline on the 21st July at the store in Rosebank. I received the phone and the simcard and was told it would be connected by the next day. IT HAS BEEN 2 MONTHS I have still had nothing. I was told that I had to pay R700 connection fee. (on a wireless!!!!) which I paid in store. Telkom then proceeded to send me messages to say that they could not connect because I had to pay. After calling the 10212 number and then being referred to two other numbers I was told that the money would take up to 7 days to reflect. 7 DAYS LATER STILL ASKING FOR PAYMENT. Eventually a nice lady at 10212 asked me to email her the receipt and she would get finance to allocate the payment. Which she did. Still no line. Then I call back. Sorry we are off line. This happened at least 10 times. I then called and was told there is no record of my order I need to go back to the store and query . Then I called again to confirm and was told that all the store had to do was close the order and the line would be connected. I had to get the store to do this. Not Telkom to Telkom. The customer had to speak to the store manager to closed the Telkom order . The store manager promised she would get back to me.... im still waiting . its been two weeks. Last week I call back 10213 who said they cant understand why and this matter ahs been escalated to the "priority" department to get resolved. It has been a week and still nothing.

I call back now and am told that I have to call back because the systems are offline. I am extremely frustrated. Give me my money back !!!!!! Telkom service stinks. Why sell me a product when you cant deliver !!!!!