2 MONTHS logging business fault no results

I am highly upset, words cannot explain how upset I am with telkom! I have been struggling with telkom for over 2 months with a problem of slow line speeds for a business! Their solution is to close the ticket everytime with no answer as to why the problem exists! <br> <br> I have been logging tickets, they keep closing them due to their incompetence! This is overly frustrating as they really just dont give a damn! After logging a ticket AGAIN (after about the 10th one now INCLUDING escalations) 551CTK251115, a lady phoned me and asked me the problem. I was furious and told her to STOP asking me to do tests every time as I dont have time to sit half an hour to an hour and explain to them the problem and perform tests, WHEN THEY HAVE THE TEST INFO INFRONT OF THEM with 2+months of tickets i opened. Its extremely frustrating to have to explain EVERYTIME the problem when the information is infront of them with all the logs and to just repeat the problem of them closing the ticket and then i open it again!!!<br> SHE PUT THE PHONE DOWN ON MY EAR! Unbelievable!!!! I want management to look into my problem and take steps against the agent who put the phone down on my ear with the above ticket!