2 MONTHS LATER--STILL NO REFUND

telkom leaders are never available to take calls. either they are in meetings or just not available. i was held on the line now again, by Paul Maphato, who gave me attitude when i requested to speak to someone senior. he stated that he sent messages to Harrison Malinga and Tshepo Makgaka( billings dept), for them to call me, as neither one of them are available to take my calls. it almost time for my January invoice to be paid or sent through to me, and i still haven't been refunded for the November and December deductions, that was done incorrectly by telkom. i will continue going on ALL social media platforms to tarnish the Telkom brand even further, only because of the service i receive. even thought there is a complaint pending for my refund, i still make payment, every month. and this is the service i get??? why do i always have to fight with telkom when it comes to feedback????? i will make sure that i get the details of all the board members and send my complaint through that way, since i do not get a response on my request.

Attached is a photograph if how long i waited today. on 13/12/2017, i waited over an hour and still no senior leader could speak to me.