WE
Wesley E
1 reviews | Active since Oct 2014
14 Dec 2015, 17:58
2 months later...still no contact from Telkom
2 months ago I app**** for adsl installation through Telkom. After the contractors came out, I was told that since it's a new apartment I moved into, Telkom would have to connect the lines etc. So after lodging a complaint about Telkom on Hello Peter (the only time they communicate with me), I was told that the activation of the line was scheduled for the 13 December 2015. I contact them today & I'm told that they have no record of such event due to have taken place on that day. This is becoming really frustrating!!! Please just give me a straight answer. WHEN EXACTLY?
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Telkom's replyOfficial
14 Dec 2015, 19:35Hello weziwez,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM164299 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM164299 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply14 Dec 2015, 19:35
Official
Hello weziwez,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM164299 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM164299 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media