2 months later fault still not attended to

I called Telkom to report a fault on the 14th of august. I have been trying to contact Telkom to query with no luck. Today i manage to go through and a lady by the name of Xolile answers and tells me that the fault has not been assigned to a technician.<br> <br> i ask to speak to a manager to escalate the matter and i get put on hold forever.<br> <br> Telkom has been making me pay for a service that is not working and they have no decency to even assign the fault to a technician, so i must just keep paying for nothing? this amounts to ****************