JE
Joel E

1 reviews | Active since Sept 2011

29 Feb 2016, 21:49

2 months later and still waiting for a call

Signed up online for the Telkom R599/mo unlimited wireless broadband on 30 December, was informed that a Telkom sales rep would contact us back but its now been 2 months and no response. I have tried numerous times to contact the call centre, but am left waiting on hold for well over an hour before I eventually give up due to the cost involved in making the call from a non-Telkom number.<br> <br> Its all good and well that you offer such fantastic deals, but you cant just ignore your customers that want to sign up...<br> <br> So Telkom, please do the following for me:<br> 1) Give your sales agents a kick in the backside, as they clearly aren't following up on orders<br> 2) Sort out your call centre issues<br> 3) Call me back so I can spend my hard earned cash on you guys<br> 4) Let me turn this :( into a :)

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Replies (1)
Telkom
Telkom's reply29 Feb 2016, 23:05
Official
Hello joeledium,

We are very sorry for the inconvenience caused.

This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.

Should you need to contact us, please do so via email: ***.

Your reference number is: SM206890.

Kind Regards
Gadija
Telkom Social Media Team