2 Months later and still no progress

<p>A few months ago I began to experience problems with my internet. I followed the normal order to log a fault and they said that everything was on their side yet I insisted there was a problem so a technician was sent to investigate. He saw that the box was exposed and the wires were rusted over and the only way to fix it was to replace the entire box on the pole. He said he would put in an order to have it replaced. That was 2 months ago. Since then the fault has been closed multiple times despite nothing being done and me constantly asking to open it again and all the call centre agents insisting that everything is fine and so nothing Can be done. Multiple technicians have been called out only to tell me the box has to be replaced yet no one knows the progress of it or when it will be replaced of who is going to do it. Today i called again only to be told that my faults has been erased from the system and they have no idea why but they transferred me to tell different departments and after 30 minutes of ringing I have up. I'm writing this review from my mobile phone because the internet connection is so bad it can't even send this data in. This is my last ditch effort to get some attention from Telkom to replace it. Every month the service is paid for without problems but to fix it I have to jump through hurdles and be told that everything is fine and that I'm just imagining it.</p>