MM
Mario M
1 reviews | Active since Mar 2014
11 May 2015, 14:30
2 Months later and still no help or response
I have been trying to get a voice line and ADSL line installed in my flat for the pass two months. Sent emails to Telkom and also complained on social media. I got a response from Telkom social media but when I responded with a enquiry to [Email Removed] I got no response. I then forwarded my application form to Hello Peter Telkom on the same email address and to date have not gotten any response. Its been such a process and still no solution, internet or response from Telkom. <br> <br> I spent over R100 airtime waiting on 10210 for two odd hours just to get no response.<br> <br> As a possible new customer, this type of service is down right disgusting to say the least.
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Replies (1)Telkom's replyOfficial
11 May 2015, 15:34Hello Mario.Mufweba,
Please accept my humble apologies for the frustration and inconvenience caused. We have handed the fault over to the Technical Team Desk and they will contact you and assist further. Your social media reference number is SM109947.
Regards,
Joshua Mnisi
Telkom Social Media Team
Please accept my humble apologies for the frustration and inconvenience caused. We have handed the fault over to the Technical Team Desk and they will contact you and assist further. Your social media reference number is SM109947.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply11 May 2015, 15:34
Official
Hello Mario.Mufweba,
Please accept my humble apologies for the frustration and inconvenience caused. We have handed the fault over to the Technical Team Desk and they will contact you and assist further. Your social media reference number is SM109947.
Regards,
Joshua Mnisi
Telkom Social Media Team
Please accept my humble apologies for the frustration and inconvenience caused. We have handed the fault over to the Technical Team Desk and they will contact you and assist further. Your social media reference number is SM109947.
Regards,
Joshua Mnisi
Telkom Social Media Team
