2 months just to upgrade my line and still waiting

<p>In the middle of September I notified webafrica that I wanted to upgrade my line to a 10Mbps because the 4mbps wasn't fast enough for my needs they did so and sent me the ticket number they got from telkom to say they received the request. Now 2 months later my line still isn't upgraded although I'm paying for it (and getting refunded by webafrica) and on top of it my line drops everyday for hours. The technician was here and he said its internal where they have to fix it I email webafrica daily and they contact telkom daily and every other day telkom claims they will contact me still no response ***?</p>