2 months for a line to be moved

I requested my line to be moved in the beginning of October. After numerous calls to Telkom a date was given to me for installation which was on the 28th of October. On the 28th of October nobody showed up for the installation and a whole day of work was lost. When I phoned Telkom the operator told me that a technician had been to my premises and could not find anyone so he left, whilst I was sitting in my office, which looks out onto the front gate, the whole day waiting for Telkom. After waiting 12min for Telkom to pick up the BUSINESS LINE which I phoned for the SECOND time today I was enlightened that my installation date was now moved to the 5th of December. Whilst I have NO LAND LINE or ADSL line I still need to pay for these two months for a service I am NOT ABLE TO USE!!!!!! Seriously... then the operator tells me to CALM DOWN!!!! I want this line installed BEFORE the end of the WEEK and how they fit that into their schedule is NOT MY PROBLEM!!