2 Months delay in refunding monies owed to me

On the 15th JUne i submitted an email requesting my monies that were overpaid to be deposited into my banking account instructing them with proof of account and requesting the relevant information.<br> A month later i again requested and submitted to a different agent only to found out that my first request was never logged or submitted which i this is pathetic.<br> After the feedback received the agent said that i would receive confirmation of payment to be expected and up to date nothing.<br> Today i have requested yet again and now i have been told that i never requested for the monies to be paid into my account so the money would just lay at telkom however that was stated in my original email.Now i have to wait for 10 days no apology or excuse.<br> Telkom has delivered utmost **** service and im disgusted and would never take a contract out at with them ever again!