2 months and waiting

I ordered an installation of a telkom ADSL line and paid the necessary deposits on the 18 June this year. I was contacted days later to arrange installation of the line in the following week and was happy with the response. When the installation date came, the installer phoned to cancel the appointment stating a severe problem of some nature. Weeks past and no installation happened. I went to the office to query the matter thinking the technician was the cause of the problems but the office confirmed the technicians story and confirmed he logged the issue with their computer. It is now almost the end of August and no word has been received from anyone regarding the matter.