2 Months and still waiting for internet

We had ordered a Telkom landline to be put in our home. Which they did after 3 weeks and we had to pay a deposit of R700. Then we also order the home internet package for R599. A week later the technician came in and put the router in and connected the ADSL line for us and told us that we must activate by going to 10.0.0.2. When we tried this, it didn't work. So on calling the call centre they told us to wait 24 to 48 hrs for this to be activated as we need the username and password. We waited a whole week and when we tried again, still unsuccessful. We called the call centre again and they told us that the sales department have not completed our order as yet. It still shows pending on their side. How can this be? Its been going another week and we still cannot get any joy from the call centre and they take so long to answer a call. We have been waiting for the past two months and still have nothing. We cant even get them to cancel the order. The person to contact is A Munisamy on ********** 369. The landline number is ********** 000. Please help us or cancel the order and take the router out.! Telkom is ridiculous and no one knows who can assist in these matters.