2 Months and still no service

My father reported the telephone pole had fallen down on 27/09/2017. Two people came out to check and still no service. It is 2 months later and Telkom are wanting payment for a phone line that is not working. The website shows this as resolved. Very poor service. Telkom will NOT get any further payment and a full refund is required otherwise legal action will be taken. This is a disgrace as there is no communication should there be an emergency.