2 months and still no refund from Telkom - SHOCKING customer service

<p>I have been trying for 2 months to get a refund from Telkom for our 2 business lines that we cancelled 3 months ago. I have called, emailed, messaged on facebook and I just get the generic response 'We are looking into it and will get back to you'. 2 months later and NO ONE has gotten back to me and we have received NO refund! I was told by multiple different people at Telkom to email various forms to different Telkom email addresses - but all in vain! I am tired of having to follow up every few days with Telkom. Someone needs to call me this week to explain WHY it has taken so long, and exactly when we will be refunded. This is beyond shockingly bad customer service - and I am thankful we wont need to deal with Telkom anymore one we receive our refund.</p>