2 MONTHS AND STILL NO HELP!

I wrote a review, i sent facebook, twitter, emails and direct messages, i call EVERY DAY AND NOTHING! Still absolutely nothing for an error made by TELKOM that I should suffer for! I am so tired of the lack of service form telkom. after 2 months are waiting for my service to be installed, Telkom had activated the wrong speed for my line. I signed up and am paying for a 20mbps fibre line but I was activated on a 2mbps. This is such a mess and NO ONE can tell me when this will be fixed. I have been calling every day, sending facebook direct messages and i get the same excuse - that it is being escalated. Will someone actually sort this out? Reference number ***