JS
JJ S

1 reviews | Active since Sept 2013

03 Nov 2015, 10:30

2 Months and still don't have internet

First of all it took 6 weeks to get a voice line installed after being promised it is a MAX of 3 weeks (took 3 different technicians). Now Telkom just CANNOT get my ADSL line going. There has been technician after technician, but there is no communication between them. I had a guy on Sunday and Monday, who then escalated to the cable department, now there is another guy who said he needs to escalate to the cable department (when it should have been already?). Basically people keep coming to help, but start from scratch, there is no continuity from one technician to another. I got an SMS to say that th ADSL line was activated on 16 October, it's now almost 3 weeks later and it still isn't working (SMS ***). In total it's now been 2 full months since I app**** for a voice line. THIS BETTER BE SORTED OUT BY THE END OF THE DAY, IT IS RIDICULOUS.

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Replies (1)
Telkom
Telkom's reply03 Nov 2015, 10:37
Official
Hello jjinsa,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM163739.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team