2 months and not reinstated

I have R430 on my waya waya Telkom account. I was asked to change it from copper to wireless by a Telkom employee at a store. I was advised I would not lose my waya waya facility. I will hold names back. Reference number 5/6/2019 10h044 I was advised I would not lose my waya waya facilities and it would be changed over from copper to wireless. Reference number *** and a wireless phone would be delivered. 10/6/2019 16h20 nothing. 13/6/2019 14h15 it would be escalated. 10/7/19 now it has been suspended. *** now it is not suspended. There is a technical problem. 10/7/2019 17h23 says it was cancelled. *** 11/7/2019 11h16 Ref *** it would be escalated. 11/7/2019 11h16 the Supervisor will reinstate the ceased number. they called the number and it works. Went into a Telkom store they asked me to come back in 2 weeks - they will get it reinstated. Went back to the store - they say they cannot get it reinstated. I must call *** - 1/8/***3263 Reference *** I was told it works on the one system but not on the other. The supervisor will fix the program. It will be reinstated Monday/Tuesday. Call back *** 7/8/2019 told to call 10213 as they are the only ones who can reinstate the number *** can no longer. Supervisor won't give me a reference number only his name. Called 10213 The back office team who has full access to the prepaid system will reinstate this as a waya waya contract. 10213 will call back within 24 hours reference ***8/08/2018 13h30. 17h41 8/8/***9981 (10213) calls 17h41 - am told only Accelerate Projects can reinstated this I must call ***. The saga goes on - the answer is.....don't get your copper landline changed to wireless as this is what you have to go through.