2 months and no feedback! Line installation

Dear Telkom

I have app**** for a landline installation 2 months ago and since then nobody has contacted me to confirm installation? Is this how you guys operate normally ? Please see communication below.

: Dear Customer, thank you for ordering a telephone service at (1 SHAH JEHAN RD, ROSE PARK, LADYSMITH). Your order ( ********** 12) is receiving attention. Further communication will follow on (+ ********** 2479, + ********** 2479). Thank you for choosing Telk