2 months and my telkom line is not canceled!

So im stragling for more that 2 moths now to get my telkom account canceled! I ported my telkom number to a VOIP sevice company and that was completed on 22 August 2018. Since that day my telkom line was dead and then called telkom to cancel my added service like the weekend planner and stuff added to the line to be canceled. Then they confirmed with me it was canceled but still it is not canceled because this is interfering with my cancellation of my telkom account because that order still shows. Each week they give me a new reference number telling me they are escalating it to the IT Incidents and nothing is coming from that! Now I have to pay yet another month of R398 for a dead line and for something telkom can't seem to cancel.!!!!!!! This is just plain bull****!