2 months and my phone hasn't been delivered.

I was called 23rd of March. I ordered a Freeme 1gig contract with a Motorola Z2 Play phone. Money was taken off of my bank account, something in the line of R300. Now I was pre-approved for the contract.

The phone still didn't arrive. With the first call that I made, the operator couldn't tell me what was going on. The second call didn't really bring up any new information about the phone. The third call I spoke to a manager. This manager escalated the issue and promised mails that was sent to resolve the issue. "The phone will be sent in 8 working days".

An abundance of calls later, where an operator gave me a number of ********** 7499 for Sales Direct and their mail ********** which also didn't help.

We are now sitting at 22 May, 38 working days later and no one can tell me where the phone is or if I am ever getting it or if my order is even still active?

Please help me. I struggled 3 months with my ADSL, I can't struggle another 3 just for a simple mobile contract.