2 Months after and ***** Case is Still not resolved really now how hard can it be

I have a contract with telkom and now there is another line which was added under my account which i reported it immediately to telkom and sent all the necessary documents to telkom 2 months ago. But the case is not resolved and telkom wants me to pay for something that i dont know and can't afford it. i made a manual payment for my number but telkom debited my account for this other number twice. What surprises me it the way that telkom employees dont even care about, what will this do to my credit profile and the level that they are not will to assist all they say is its still under investigation and one can't help but ask herself how hard is to proof a ***** case if i have my id document and i have never lost it. This ***** is starting to feel like a money making scheme from telkom. I regret the day i opened the contract with telkom now i will have a bad credit record because of telkom. And none of telkom employees seems to care. Everytime you call or visit they are shop all they say is someone will call me with feedback which never happens and you cannot speak the ***** department. So disappointed with telkom if there was a minus star i will give them.