2 MONTH OLD LAPTOP FAULTY

I bought a brand new HP laptop I3 with a wifi data bundle 2 months ago and the laptop just stopped working and I have not been able to make use of it since July 2nd, 2021. I have been back and forth with emails, calls, in store visits to the canal walk branch where I purchased it and nobody can seem to exchange the laptop (which is very much under warantee) for a brand new one. The service is appalling and unacceptable and against the South African Consumer Protection Act. I am paying for a service and product that I am not able to make use of. I would like this matter to be resolved as of immediate effect and I would like to speak to a manager. I cannot work without it and am losing money on a daily basis because of Telkoms inability to fulfill their service agreements. It is absolutely disgusting and disgraceful to be put through such dismal service 2 months into this contact. Please contact me immediately or I will take this matter to the Telecommunications ombudsman.