2 Lines Canceled 30 July 2021 - Debit Orders Still being Deducted More than a Year later!

In July 2021 I sent an Email to Telkom Cancelation Department for canceling 2 Landlines (Numbers) which I would no longer be using by end of August 2021 since my Business moved to a different location. We received an Email back requesting I complete 2 Forms (One for each Landline Account). The forms was completed & emailed back on the 30th July 2021. We even received a mail back from a Sajeda Hoosen, Customer Value Management saying the email was received & forwarded to the relevant Department for Cancelation. We received another email later the day from *** on 30th July 2021 10:15pm that night that says "This email serves as a notification to confirm receipt of her cancelation forms with REF: #_***.

No response was received after that thinking it has now been canceled, we noticed that in the coming months the debit orders still go off for both Lines. An attempt with email on why the lines hasn't been canceled yet was sent again on the 4th January 2022 - No Response

Another Email was sent on the 1st of August 2022 asking for feedback on the issue & why we are still paying for these Lines after cancelation - No Response

Here is what Proof I have: 1) Cancelation Email Communication. 2) Completed Forms for Cancelation. 3) Email sent for cancelation with Completed Doc's for both Lines. 4) Email from *** as confirmation of Receipt of Cancelation. 5) Follow up email 4 January 2022 6) Follow up email 1 August 2022 7) Bank statements & Excell Spreadsheet with All Debit orders that went off.

So today more than a year later (Excluding November Debit Order) Telkom owes me a Total of R24 050.35

I am Extremely disappointed & angry at your Incompetence to process & follow through on such a basic instruction. I think up to this point I have been very patient with your poor service & lack of Management. I Expect this matter to be handled with the highest PRIORITY by first stopping all Debit orders for the following two Accounts: *** *** Then a Refund of the Debit orders totaling R24 050.35 + November 2022 to be added to be paid back to me by no later than 15 January. In the case that this matter is not resolved by the given date I will turn this matter over to a Legal Team to pursue which will be for Telkoms Cost - Not Mine as clearly you have demonstrated the fault to be on your side.

Regards

Ansie Marias ***