2 ********** Telkom mobile accounts opened with my ID and bank details

Since 30 Nov 2020, I am aware of two ********** accounts opened under my name in JHB on 21 October 2020 while I am residing in Durban. R11066.91 was debited from my FNB account from the 2 contracts and transactions I did not know or approve. I reported the matter to Telkom on 1st Dec 2020 and I sent an affidavit, bank statement to the telkpm ***** department. I have been calling for an update on the case and the answer is that the 2 accounts are under investigations. To my bid surprise, 2 other debit orders were sent by Telkom on 18 Dec 2020 with a respective amount of R6962.95 and R3481.48. Instead of Telkom concluding their investigations, their account department is attempting to debit my account. The situation has put a lot of strain on my finances with my legitimate transactions not going through because of Telkom inefficiencies. I do not have any business with Telkom now and I regret trusting them in the past with my ID and banking details. Now it is a game for Telkom to **********ly debit my account and me to stop and reverse the transactions. If Telkom does not conclude the ***** case, it must ALSO stop the new debit orders. It does not make sense at all and who will pay the bank charges for stopping and reversing ********** debit orders and bank fees? I do not have any dealings with Telkom. The 081180 is just hopeless. The agents are working from home and not helping at all. It does not even seem as if their ***** Department does exist or that Telkom is interested in investigating this matter. Very very BAAAAAAAAAAD customer care service.