2 Faults later and my ADSL is still not fixed!

On 12 February 2018 I received an sms that the fault I had logged for packet loss on my ADSL line has been resolved. I tested it and it was not fixed. On 14 February I log another fault and today I got another sms that it has been fixed, but a few tests later it is still not fixed.

Really, please get some compatent people, out of the 3 consultants I spoke to over the phone only 1 knew what packet loss is.

I am still sitting with my problem and would really like to be contacted by someone at Telkom with a bit of technical knowledge that can understand the problem I am having on my ADSL line.

Fault numbers: 111CWK100218 749CWK140218