2 faults closed as resolved when not

On 18 Feb I logged a fault with Telkom online for a landline without service. I checked on line 20 Feb in the morning to find the fault closed out as having been resolved but it wasn't. I opened another fault log and called the 10210. The attendant explained on the new fault what the problem was. A few hours later I received an sms confirming that the fault was closed and resolved. IT STILL IS NOT RESOLVED I CONTINUE TO HAVE A DEAD LINE!! I called again and a 3rd fault has been logged. If this is not resolved I will cancel my line because this service is such *******. How can a fault be closed as resolved without checking??? Online there is no place to explain the fault there is just a no service tab. I am seriously annoyed with the gross inefficiency of this technical service and provider. Get your act together please!!!!