2 debit orders in and I don't have a phone or a sim card

I ordered an iPhone from Telkom and they have collected the first debit order. It is now the end of another month and another debit order is coming off and yet I still don't have a phone nor do I have a sim card. I am paying for a phone that i don't have and a sim card with air time and data that I can't use, which also happens to expire, so there is no rolling benefit for me either.

I was so upset that I phoned them to try and cancel my contract. When I expressed my grievances to the consultant, they didn't even try to rectify the situation; they just told me to phone 10213 to cancel my contract and disconnected. There was no appreciation for query at all; and to top it all off they gave me a solution that I can't use. I can't call 10213 because I am not on the Telkom network yet. I am migrating from another network.

All I wanted was for someone to just rectify my query.

The service is absolutely disgusting.