2 days trying to get through

Over the last 2 days I have been on the line 4 times at roughly 15-25 minutes with no response. If I hear ' due to high call volume....'<br> All I am trying to do is cancel one of our lines as we are moving. It's quite amazing that when you want to cancel a line, nobody answers.<br> And I know that when they answer, I will be told to send an email. <br> So then why is there a delay if this is the response. All I want is the email address<br> Really pathetic service.<br> Just to make it worse, we have been waiting for 17 days to have our home line repaired.