2 days becomes a week

I recently had problem with my telkom line last week. Couldnt get thru to telkom customer care went to the telkom store logged a call and they said it will be fixed in 2 days, went back today and now they say it would take weeks this is unaccaptable becos i have business to do and i work with big companies. I cant wait weeks. If they have over 200 faults they should get more people to help. We pay for there service so i want service