2 concerns!

I recently received my bill and noticed 2 things that concern me.

1. I cancelled my contract on 13 August at the Sandton store and Telkom had internet issues. I logged this with Telkom numerous times, even had to manually email my docs but I see the bill on my old contract shows I’m being charged for the full month of September. When I followed up, I’m asked for the same information instead of the consultant scrolling to my previous emails. Why am I not charged till the 13th of September since that’s the 30 day notice? 2. I took up the August special which was advertised for R369 a month but Telkom is charging me R455.

Please advise?