2 CALLS AND NO ORDERS PLACED

I phoned Telkom to place an order for a line speed upgrade from 2 Mbps to 4 Mbps on Monday they said to wait 48 Hours. Tuesday i called again to check on the status of the order seeing that Wednesday was a holiday. When i phoned they said that the order was never placed and that he will have to do it again but he'll push it through for me. Today when i called to check again on my order i come to find out that there is no order again and after a long struggle on the line placed the order again. Now what was supposed to take 48 hours is already 72 Hours and they say it's going to be another 48 Hours before the back office calls me. It's not possible for a line upgrade to take this long, i have done this many many times before and it normally takes 2 Hours to complete the upgrade. I need this to be finished ASAP.