2 and a half weeks without fibre - TELKOM DOES ABSOLUTELY NOTHING TO RESOLVE PROBLEM

My Fibre has been down for 2 and a half weeks. After struggling for 2 weeks to get a billing issue resolved, my account has been reconnected, however fibre connects but there's no internet. Call centre agents says the router needs to be reset. After trying this multiple times, they assisted me in changing all usernames and passwords. Still not working, says they can't assist any further. Called again, different agent now says my router is faulty and I should take it to ANY Telkom store to get tested. Went to Telkom the Grove who advised they can't assist, I need to go to Woodhill or Menlyn. Went to Woodhill who advised they an't test the router, a technician needs to come to me. Booked a technician and no one has even called me. 2 and a half weeks without fibre now.

Telkom's service is pathetic. It's seems none of their staff received any training