2.5 months no internet

<p>Our ADSL line randomly stopped working 10 weeks ago. We have continually phoned and reported the issue. It was 'escalated' multiple times with a promise to have the issue urgently addressed. They know exactly what the problem is, a broken cable and have done nothing to fix. They refuse to let put us in contact with the cable department or anyone who can help us. We are still paying for our line rental and service provider because on the off chance they do decide to fix it, we need to be able to test the line. </p> <p> </p> <p>This whole experience is beyond frustrating, inconvenient and embarrassing in Telkoms part. </p> <p> </p> <p>Does anyone have any advice? Or a direct contact number? </p>