2,5 Hours without any service

I have been on the technical support line for 2,5 hours. After the first hour someone answered and transferred me to new accounts, that person then transferred me back to technical support because only tech support apparently can help me. She promised to speed dial me and then proceeded to cut me off. I immediately phoned again and got through only after a half an hour. that consultant said I needed to reconfigure my modem and proceeded to cut my line completely. I phoned AGAIN! I am now AS WE SPEAK still on the line and have been for another hour with NO ANSWER!