2 - 3 WEEKS MONTHLY NO SERVICE DELIVERY / FAULTS

Every month for the last 15 months I experience no service on my ADSL Line for a minimum period ranging between 1 - 2 weeks, the line has been downgraded numerous times, currently sitting at 2meg, which works wonderfully when it does work which has not been the case again for 7 days and this time its not just the ADSL it is the landline as well. My husband runs his company from home needless to say he has not been able to work for the past 7 days. Faults are reported via my ISP Providers \Vanilla"and all records of the numerous fault reference numbers have been kept. The latest one is 1389crk030215 promised to resolved in 2 days (at this point I don't know should I laugh or cry). Received sms tested free of defaults!!!! not acceptable send a Technician to my house and check the line from the pole to your pod located in the house and while you are at it pass credit on rentals and stop *****ing from me."""